DATE OF LAST UPDATE: 2/8/2022
Domestic Shipping Policy
Shipment processing time
All orders are processed within 3 business days.
Shipping rates and delivery estimated
Shipping method Estimated delivery time Shipment cost
Standard Shipping 3-7 business days Free
USA: Currently we only ship to the United States forty-eight contiguous states and Washington, DC. However, we cannot ship to P.O. boxes or military bases or diplomatic locations.
Shipment confirmation and order tracking
When your order is processed and a tracking number is available, you will receive an email with tracking information.
Customs, duties, and taxes
Hance House, LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). This should be impossible since we do not ship internationally.
Hance House, LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
International Shipping Policy
Hance House, LLC does not ship internationally.
Still have questions about shipping? Contact customer service at www.hancehouse.com.
Hance House, LLC
Re: Customer Support
900 Welch Avenue, Berthoud
Mon.-Fri. 9:00 am to 5 pm MST